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System Requirements &
Supported Platforms |
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Q. |
What are the system
requirements to run Jet-Tech? |
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A. |
Jet-Tech runs on Microsoft
Windows and has been tested on Windows 98, NT, 2000, XP and Vista.
Jet-Tech has also been partly tested on Apple MAC OSX with Windows. The Help
Files require Adobe Acrobat Reader v5+ which can be downloaded from
Adobe. |
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Q. |
What are the supported
platforms that Jet-Tech will run on? |
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A. |
Jet-Tech is designed to run on Laptop
computers. Jet-Tech applications do not run on Palm, other
PDA's or mobile 'phones. In addition to a suitable Laptop, you will require a
weather station that
will provide temperature, humidity and barometric pressure. |
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Q. |
Will Jet-Tech run on an
Apple MAC? |
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A. |
Jet-Tech has been partially tested on Apple MAC iBook's running OSX
with Windows.
We do have customers running Jet-Tech
successfully on Intel-based MAC's using a Windows solution like "Parallels"
or "VMWare". Apple also offer a
dual-boot Windows solution using "BootCamp".
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Ordering, Payment and
Delivery |
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Q. |
How do I order a Jet-Tech
product? |
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A. |
If you are based
in the Germany, France, Netherlands, Australia, United States or Canada please go to the www.rotaxjetting.com home
page and select 'Authorised Partners' from the menu at the top of the page
to find your nearest Jet-Tech Authorised Development Partner who can provide
you the full range of Jet-Tech software and selected products.
If we do not have an Authorised Partner in
your location, you can order from this website. Just go to the 'Shop' by
clicking the link on the main menu above. Select the product/s you wish to
purchase by clicking on the relevant 'Add to Basket' button. When you have
finished shopping, click on the 'View Basket' button to check your order and
then continue to a secure order page to complete your transaction. |
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Q. |
What are my payment
options? |
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A. |
You can pay using any major credit/debit card or,
if you have one, via your PayPal account. For customers who are unable to
pay on line. We can provide bank details for direct bank transfer on
request, or we
accept cheques (drawn on a UK bank only) or postal orders. If you wish to pay by
cheque or postal order, please contact us in the first instance and allow 7 days for your cheque to clear, before we ship your
order. Please note: For reasons of security, we do not accept telephone credit card orders. |
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Q. |
Can I telephone and give
you my card details ? |
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A. |
No. For reasons of security and
availability, we do not accept telephone credit card orders. |
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Q. |
Do I need a PayPal account to order Jet-Tech
? |
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A. |
No. You do not need a PayPal account. We
use PayPal as our transaction processing Merchant Service provider. PayPal
offers significant security and protection benefits for the customer and
ourselves. When purchasing on line, you are given the option to complete the
transaction if a). you do not have a PayPal account or b). you have a PayPal
account and wish to use it. The choice is yours. |
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Licence, Passwords and Software Protection |
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Q. |
Can I install Jet-Tech on
multiple PC's? |
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A. |
No. All Jet-Tech software products are single user,
single installation licenses. |
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Q. |
Why do I need a password
to un-lock my software? |
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A. |
All Jet-Tech products are protected
from illegal copying or duplication. A password is provided to customers who
have purchased the software legitimately.
When the software is
installed, it generates a unique KeyCode from that installation. When we
receive the KeyCode, it generates a unique password for that specific
installation. If the password is entered correctly, the software is
'un-locked' and the installation completed. If the password is entered
incorrectly or if the software is re-installed on the same or a different
machine after the KeyCode is generated, the password will not work and the
software will shut down - with the comment "Status check 'x' ILLEGAL SOFTWARE
COPY". This is to prevent
illegal copying of the software. Should you encounter problems with the
installation or need to re-install Jet-Tech, please
consult these FAQ's first. If you still need help, please contact us
using the support request form here. |
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Q. |
How do I obtain a
password to un-lock my software? |
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A. |
When you install your software license, a unique KeyCode is generated. Attach this KeyCode file to an email
and send it to keycode @ rotaxjetting.com and
we will send you a password to un-lock and correctly register your application.
A Video
tutorial taking you through the installation of Jet-Tech software is
available at the following link:
Jet-Tech Video Tutorials |
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Software Updates |
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Q. |
How do I know what
version of
Jet-Tech is installed on my computer? |
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A. |
Open the Jet-Tech program. The
version number is displayed in the top left corner. |
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Q. |
How do I update my
Jet-Tech software to the latest version? |
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A. |
If you purchased or updated
Jet-Tech after 1st July 2007, you can simply download the latest update from
the update page here.
If you have an earlier version,
you may need to re-install the complete program. However, before you do
this, please contact us here
for detailed instructions. A completely new installation will remove any
saved data and setups so it is important that you backup your data before
proceeding. We will provide you with the instructions on how to do this
safely. |
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Transferring your Jet-Tech License |
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Q. |
How do I transfer my
Jet-Tech software to another computer? |
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A. |
The Jet-Tech license is sold to
run on a single computer
so cannot be installed on multiple machines.
However you can transfer your
Jet-Tech license
to another computer - for example, if you have purchased a new laptop etc.
If you have purchased a new
computer and wish to transfer your Jet-Tech license to it, please download
the instructions for your product from this link:
Jet-Tech License Transfer
Instructions
NB. Please ensure that
you make a note of your settings before you start the transfer process. The
easiest way to do this is to take screen-shots of the main Jet-Tech screens.
To do this open Jet-Tech and 'unlock' to reveal the settings, then hold down
the 'CTRL' key and press the 'PRTSC' key. Open Microsoft Paint or Word and
click on 'Edit' from the main menu. Click 'Paste' and this will paste the
screen-shot onto the page. You can then save the picture/document with your
settings, which can then be put into the new installation.
A Video
tutorial taking you through the installation of Jet-Tech software is
available at the following link:
Jet-Tech Video Tutorials |
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Software
Set-up Process |
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Q. |
Why do I need to 'set up'
my software? |
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A. |
After you
have installed and registered your software,
you need to calibrate and
'match' it to your specific engine/carburettor combination/s.
As
you are probably aware, no two engines are exactly the same. Even though
they may have a 'factory' specification and be factory sealed, they all have
different characteristics. When you add in the variables such as choice of
needle, floats, plugs, pilot jets and the weather, they vary quite
considerably. This is why we have designed the software to allow each
individual user to 'match' it to their particular engine and carburettor
combination.
This set up procedure is a one-time process. The only time you would have to
repeat it is if you had a major engine rebuild, or indeed if you replace you
engine. Added to the unique barometer calibration feature, this set up
process helps us to achieve a very high level of accuracy.
Video
tutorials for all Jet-Tech software are available at the following link:
Jet-Tech Video Tutorials
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Q. |
How do I set up my
software? |
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A. |
After you
have installed and registered your software,
you need to calibrate and
'match' it to your specific engine/carburettor combination/s. This set up
procedure consists of: 1. calibration of your barometer - this takes a few
minutes to do, and 2. a few test runs in the kart to match your software to
your engine configurations. You can do this on a test day or during practice
at an event.
When you set-up the
software, you create a 'Main Jet Factor' and 'Needle Design Factor' which is unique
to your engine/carb combination. If you have more than one engine/carb, you
will set-up a needle design/main jet factors for each.
So, for example, if you use
Engine 'A' with Carb 'A', you would have 1 setup saved for that combination. Engine
'B' with Carb 'B' would have a second setup saved for that combination. Setting up the
software is a one-time process (unless you have a major re-build or change
your carb). Once established, all you then do is enter the setup
for your chosen combination (if you changed it from your previous outing),
add the weather information and the software will give you the correct jet,
needle clip position and plug type to use.
Video
tutorials for all Jet-Tech software are available at the following link:
Jet-Tech Video Tutorials |
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Barometers/Weather Stations |
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Q. |
What type of barometer or
weather station should i use? |
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A. |
As with any instrument, we
suggest that you go for the best quality unit within your budget. You will
require a unit that provides temperature, humidity and barometric pressure
such as the
Jet-Tech Weather PRO. A unit with a remote sensor is ideal because it allows you to keep
the head-unit near your laptop whilst collecting accurate readings from the
sensor. |
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Q. |
Are there any barometers
or weather station that I shouldn't use? |
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A. |
We wouldn't recommend any unit
that is hand-held because its likely that your body temperature would affect
the readings. In addition, to get accurate readings, you want a unit that
can be placed at 'engine' height in the shade so units directly plugged in
to your laptop are unlikely to give you accurate readings relative to what's
going on out on the track. |
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Q. |
Why do I need to
calibrate my barometer? |
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A. |
Barometers and Weather Stations
are mass-produced items and even the best ones, as such, don't give
completely accurate readings relative to the 'true' conditions. Jet-Tech
gives you the facility to calibrate your unit using data from meteorological
sources with far more advanced weather measuring instruments. By taking
advantage of this unique Jet-Tech feature, you can achieve an accuracy of
0.299% or better! |
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Q. |
How do I calibrate my
barometer? |
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A. |
Jet-Tech provide (in each
application) a unique, copyright feature that enables you to calibrate your
barometer. Full details are in the help files that come with the product.
Click on the "System Locked" button to un-lock the Jet-Tech screen. Select
"Calibrate" (top-right of the barometer image on the Jet-Tech screen) then
click on the ? in the bottom left corner of the Jet-Tech screen to access
the barometer calibration help file.
A Video
tutorial taking you through the barometer calibration with Jet-Tech software
process is available at the following link:
Jet-Tech Video Tutorials |
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Q. |
Where and when should I
calibrate my barometer? |
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A. |
The best days to calibrate
software / barometer setup are calm windless days as these days are a sign
of no steep pressure gradients and therefore you will get a more accurate
correlation between your own barometer readings and MSL (Mean Sea Level
pressure) that you get from weather information websites or forecasters.
Ideally you should calibrate your barometer at a location that you know the
altitude (height above sea level) of. If you are calibrating at home, you
may be able to find this information from a mapping website such as
www.multimap.com or your local
geographical survey office. Most maps (including web-based maps) show
contour lines and their altitude) which can be traced to your location.
A useful site for altitude
information in the UK can be found via the CWOP (Citizen Weather Observer
Program) weather stations locations website:
http://www.wxqa.com/states/unitedkingdom.html On the webpage, click on a
location near to you to open up the information.
Change the satellite picture to 'Map' then
if you click on the red station id flag and hold, you can drag the flag to
your exact location and the resulting data (longitude, latitude and
altitude) is shown to the left, below the map.
International CWOP Stations can be found at
http://www.wxqa.com/stations.html Just scroll down the page and
then select your country to open up a locations list. Click on a location near to you
to open up the information. Change the
satellite picture to 'Map' then if you click on the red station id flag and
hold, you can drag the flag to your your exact location and the resulting data
(longitude, latitude and altitude) and the resulting data is shown to
the left, below the map. |
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Q. |
Where can I find the
weather information I need to calibrate my barometer? |
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A. |
Depending on your location,
there are many websites that can provide the weather information you need to
calibrate your barometer with Jet-Tech. In the UK you can find the MSL for
your area at
http://www.meto.gov.uk/education/data/index.html or
http://www.bbc.co.uk/weather/ .
In the United States, local
weather information is available from
http://www.nws.noaa.gov/
Weather information for other
areas can be found through
http://www.wunderground.com/ or
http://www.wmo.int/web-en/member.html#list |
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Q. |
My barometer shows
Farenheit ('F) and Inches of Mercury (in/hg) can I use it with Jet-Tech?
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A. |
Yes, just change the measurement
units on the barometer calibration screen. |
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Software Default Settings |
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Q. |
How do I get my software
back to the default settings when it was first installed?
What are the default
settings for my software? |
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A. |
When you first install Jet-Tech,
it is set to "factory" default settings. These replicate the settings that
you would use if your engine was "out of the box" and identical to all the
others. In reality, each engine/carb combination is different. This why you
fine-tune the software to match your own specific engine/carb combination.
However, you need a starting point! The following documents provide the
default settings by racing class for each Jet-Tech program.
Default Settings for Jet-Tech PRO
Default Settings for Jet-Tech MAX
A Video
tutorial taking you through the fine tuning process for each Jet-Tech software
product is
available at the following link:
Jet-Tech Video Tutorials |
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Error
Messages |
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Checking Your System |
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We recommend before installing any new
software what you update and check your computers system files to ensure
that no problems are encountered during the installation of Jet-Tech or
any other software products.
You should always check Microsoft's website for updates and fixes to
Windows and Windows programs and download these as appropriate.
The
Microsoft update site is at:
http://update.microsoft.com |
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Q. |
Illegal
Software Copy - Software Status check # |
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A. |
If you get an "illegal operation" or “illegal copy” message it is usually
caused by a Windows issue. However, the software can display an error
message if there is an issue with the activation password. In all of these
instances, the software would also display a "Software Status Check" number.
This is part of the self-diagnostics that is built into the code of Jet-Tech
and helps us to identify a problem.
If, after Jet-Tech has been
installed, the password is entered
incorrectly or if the software is re-installed on the same or a different
machine after the KeyCode is generated, the password will not work and the
software will shut down - with the comment "Status Check '#' ILLEGAL SOFTWARE
COPY - WINDOWS WILL NOW CLOSE". It may shut the PC down. This is to prevent
illegal copying of the software.
If you get an "illegal operation" or "illegal copy" message, please firstly
review the installation instructions and consult the FAQ's on this page as
you may be able to resolve it quickly with the answers provided. If you
encounter the same message again, please contact us using the Support
Request form
HERE.
Please ensure you include the
"Software Status Check" number - it is almost impossible to identify the
cause without it!. |
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Q. |
Problems with Microsoft VISTA!!! |
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A. |
In Microsoft Vista it is
important to have the correct User profile permissions and program
properties set up.
Incorrect permissions can result in the program failing to open properly and
you may get an error message similar to the above. A document showing the
way to check and correctly set up your User Profile and program properties
in Vista is available
here. |
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Q. |
System
Errors |
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A. |
System errors are generally
caused by incomplete or missing
.dll files or file links within your Microsoft Windows operating system
registry not by the installation of Jet-Tech. Please see the notes above
regarding checking your system.
To help
repair your Windows registry (after you have downloaded and installed any
Microsoft updates) use a Registry Checker to
check and clean up the Windows Registry
issues such as Eusing Free Registry Cleaner available from
http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm |
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Needle Design Errors |
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Q. |
What is a Needle Design
Error and what should I do if Jet-Tech indicates this? |
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A. |
Dellorto produce a large range
of needles for their single-choke carburettors. Each of these needles has a
slightly different profile and therefore affects the performance of your
carburettor. In Jet-Tech PRO you can compare the different needle profiles
and see where they differ across the throttle range. Some are weaker or at
smaller throttle openings, some are richer overall etc etc. In certain
classes of racing, you are restricted on the choice of needle that you can
use - for example in Rotax MAX where the choice is limited to the K27 and
K98. Under certain conditions, the range of adjustment that the needle you
have elected to use has, may not be sufficient to enable a correct setting.
In these circumstances, Jet-Tech will advise you that the needle requires a
setting (either weaker or richer) than it is capable of. If this should
happen, there are a number of things you can do to arrive at a correct
carburettor configuration for the conditions. The following documents
provide more information (click to open):
Needle Design Errors
Float Height Tuning
A Video
tutorial taking you through the fine tuning process for each Jet-Tech software
product is
available at the following link:
Jet-Tech Video Tutorials |
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